That means our technicians are always working to make sure that your employees are working too.
Operating on a fixed-rate billing system separates us from our competitors. We are able to be more preventative than reactive which shows on your bottom-line. Being able to go the extra yard for our clients regularly shows in our service. We install the best equipment, have an effortless ticketing system that sends all requests to our technicians and we have more accountability and drive than anyone else.
At AzayaIT, we are all here for the right reason and that reason is you.
AzayaIT has over 25 years of experience when it comes to Managed Services for any company throughout Western Mass.
We stand with our clients as a partnership. Our motto is, “Guaranteed Network Uptime” and we fully believe in that. Making sure that your networks are up and running, allows us to make sure that your employees are up and running as well. Each situation that occurs will be handled with the utmost respect and timeliness.
AzayaIT has the knowledge to handle any situation that occurs. 25 years of managing clients means we have seen almost every IT problem that a small business can encounter. Our knowledge and experience gives us the ability to help you overcome these obstacles and prevent them from standing in the way of your business.
We understand that a company’s data is important. Maintaining a high degree of professionalism and confidentiality surrounding your company’s IT needs is something that AzayaIT prides itself on. All of our employees are extensively trained and can adhere to any security protocols that your business requires. Integrity in an IT Staff is crucial to know that all your data is safe.
Our top of the line Barracuda® spam filters with allow us to protect your company’s servers by monitoring any incoming or outgoing threats. We also use the latest versions of Symantec® Anti-Virus on both your company’s servers and individual workstations providing a solid wall against threats.
Using our Remote Management & Monitoring software, we are able to remote into an employee’s computer and help orchestrate a solution while showing the employee how we do it. This allows the employee to know that we are capable of helping them through any issue and provides a learning scenario where we can keep them working more consistently in the future.
Using our State of the Art ticketing system, connecting with your employees who have a problem is as simple as a call or email. Within the hour, a helpful response from one of our technicians will be by your employee’s side. Knowing that our knowledge and service cannot be beat is what separates us from our competition.
Started the company out of necessity due to being unemployed during the world recession. During this time, Jitu became an independent contractor for GE, providing an onsite PC technician for their clients’ service contracts.
Established one of the first Internet Service Providers (ISP) in the Pioneer Valley.
Grew big enough to move into our own building in Palmer.
AzayaIT was the first to develop and introduce fixed cost IT services in the Pioneer Valley.
Developed hosted enterprise class application & security data center environment for small businesses. It included Microsoft Exchange, Microsoft Share Point, Offsite Backup and few other small applications.
Became Cisco Certified Partner for Unified Communications which was and is the world’s best Business Class Voice Over IP phone system.
Became partners with HP, Barracuda, and Symantec allowing a broader range of services and coverage for our clients.
Launched eZ-Virtual IT which allowed AzayaIT to better help their clients, deploying a proper ticketing system and remote management software for our clients.
Out grew our office space requiring a move to a larger building allowing more growth.
Introduced eZ-Voice which allows AzayaIT to offer the lowest cost in the market for business phone lines. Offering the eZ-Voice at an extremely competitive cost Cloud/Hosted business phone system and still continues to offer Cisco’s newest and the best in the world on premise phone system. AzayaIT is prepare for what the future will hold.